Customer Questions and Answers for Suspension Spring by Whirlpool

Dan, Before you order parts, remove the front panel and check several other components and the base for deterioration and wear and tear. "1. Disconnect power to the washer. 2 Insert a thin blade tool(putty knife) between the front panel and the top cover assembly, approximately three(3) inches in from each corner. While lifting up on the top cover assembly, press the tool against the wire retainer clips, one side at a time to disengage them. Lift the top up to a stationary position. 3. Remove the two 5/16 " hex/cross head screws securing the front panel to the upper front corner braces of the cabinet. 4. Move top edge of front panel away from cabinet while lifting. This will disengage the bottom of the front panel from base clips." You will need to check "plastic" shavings accumulated on the base of the washer as well as grease or oil. Some white powder is normal(like baby powder) but if there are shavings, that indicates a worn snubber and it will need to be replaced. Check the suspension springs, I wouldn't expect any of them to be stretched or out of configuration, but there's a possibility. any grease or oil near or under the plastic snubber, would most likely cause to suspension to "over rotate" and create your issue. And you will need to check for a weak or cracked base panel, especially near the motor mount area. Good Luck and Thanks