Customer Questions and Answers for Suspension Spring Kit by Whirlpool

Hello Jason, This is very likely either from the use of un-diluted fabric softener or a small article of clothing has gotten between the tubs.You see, in this design, as the tub fills the tub floats up to a section of the drive mechanism which causes agitation. It cannot agitate if the tub doesn't float up. In the same instance, the unit cannot spin if the tub doesn't float back down to mesh with the drive that allows spin. The first thing l would do in the diagnosis for this issue is to pull the inner tub to inspect for foreign items or a fabric softener build-up. If this doesn't produce satisfactory results, use the tech sheet to pull any fault codes and run the diagnostics explained on it. The tech sheet should be located in a zip-lock baggy that is glued to the front of the inside of the cabinet. When the main top is raised, it will be accessible.