Roger for Model Number ET6JTKXKQOO The freezer works great, refrigerator is at 50 to 60 degrees. I assume the thermostat/switch is bad. Also, the fan is running in the freezer.
Answer Hello Roger, This sounds like a defrost issue to me. This model will either have a bad defrost thermostat, WP4387490, or a bad defrost timer WP2183400. It isn't impossible for the defrost heater to fail, but this one is a calrod type and they fail much less often than the glass tube type. Let me explain why because of your assumption about thinking it was the thermostat. If the thermostat were the issue, the freezer compartment would also be warm. As it stands, since the fresh food gets its' cold from shared air from the freezer compartment, it has to be an air flow issue between the two compartments. This points at the defrost circuit because it's the defrost circuits' job to keep the frost cleared from the cold coils so air can pass through them in the process of circulating the air from one compartment to the other, (freezer to fresh food compartment). Read More... Answered by AppliancePartsPros.com | Monday, May 14, 2012