Nancy for Model Number rf365pxdn Is it possible for both the top and bottom elements to burn out at the same time? The top element will get warm, but will not turn to red when hot. The bottom element does not heat up at all. I have spoke with the renter at this property and she tells me the eyes of the stove top work. Do I need to check the voltage?
Answer Hello Nancy, You should check the breaker by flipping it off and back on. The next thing that should be done is to pull the unit and remove the back. If you remove one wire from each element in the rear and suspend the loose wire so it cannot contact ground, then turn the breaker back on, the elements should each show 120Vac and the loose wire from each element should also read 120Vac, (on bake and broil respectively). If either element or wire does not show 120Vac, the problem is before the point of test. If the 120Vac is not on the element where the wire was removed, go to the other side of the element and test there. If the voltage is there, the element has failed. If the voltage isn't there either, the circuit will have to be troubleshot on back from that point. It is entirely possible that the terminal block where the power cord is connected to the unit, was never tightened sufficiently and has burned and lost electrical continuity. The thermostat and selector switch can also be the issue. When you get to a component that the power gets to but does not come back out of, this component is the one at fault. Read More... Answered by AppliancePartsPros.com | Tuesday, April 2, 2013