Gordon D for Model Number RBD245PRQ00 My top broiler will not get hot. The bottom unit in that oven gets hop but not the top one. I checked the broiler heating element and there is continuity. The total bottom oven works. Thank you for any help you can give me.--Gordon
Answer Gordon, If the issue with the unit is just the upper oven broil not working then the thermal shutoff will not be the issue. If both bake and broil are not working then test the thermal overload for continuity. If there is no continuity then replace the thermal overload WP9759243. If the thermal overload is good then the issue will be in the control board WPW10438750. Read More... Answered by AppliancePartsPros.com | Tuesday, November 18, 2014