Customer Questions and Answers for Dryer Heating Element by Whirlpool

Tom, first, check to see that you are getting 240 volts at the terminal block. You should read 120 volts from black to white, 120 volts from red to white, and 240 volts from black to red. If the voltage is not there, you have a voltage problem in the house. If voltage is good, take the back of the console panel off and with the timer turned to run, you should read 120 volts coming out of the red wire at the timer. If voltage is good, unplug dryer, remove the solid red wire going to the heating element, plug back in, start dryer and check for 120 volts at the wire connection you had removed, should read 120 volts. We are looking for the side that is not sending voltage to the heater, either the timer side or the motor side. You would need to replace the timer or the motor, depending on which side is loosing voltage. With the dryer unplugged, you should be able to read continuity through the red wire coming off of the timer, all the way to the heater. If no continuity, a thermostat or thermal fuse is open.