How to Troubleshoot & Replace Bosch AP4512896 / 00616989 Tine Row Holder

Ordered 2 tine replacements and the Tine Row Holders they used (ordered the holders because I was concerned they might break during the tine replacements). By watching the videos on the tine replacements the tine replacements went smoothly. Without the videos you would be guessing at the right way to release the holders. 

Ordered a new tine row/rack. Didn't look very difficult to replace and ultimately wasn't but so glad to have the repair videos. Had to remove and replace the row holders, just little clips. 5 minutes did the trick. Thanks. 

I ordered a new tine row and just to be safe I ordered the two plastic clips (tine row holders) that were holding the tine row in place. I have a lot of experience with breaking little plastic clips. When the parts came, I watched the video of replacing the tine row. I used the flat-bladed screwdriver to pry off first the front clip, then the clip in the middle. Neither broke! With the clips off, it was trivial to remove the old tine row and insert the new tine row. The repair video was again helpful in showing me how to reattach the clips and, voila, the repair was done. Total time including watching the video, about 7 minutes. Very good experience! 

Ordered the piece that was broken. Watched the video that was emailed from you to my phone. 

Replaced parts with video from appliancepartspros.com. 

Replaced the part. 

Identified parts needed on the appliance parts pros website and ordered. Received the parts in 2-3 days. E-mails confirming the orders back to me also included short videos of the replacement procedure. The replacement was easy with the video direction received. Very pleased with this site and will use them going forward. 

New clips. 

Went on line to you guys with Bosch model number, looked at the parts breakdown for part numbers and ordered them. They were a bit pricey, but you had them all in stock. 

Replaced part. Purchased several tine row holders to have on the shelf when needed.