I ordered a replacement bulb, which came quickly, and installed it when I had a chance, only to find out that I actually needed two bulbs. I ordered a second bulb. I got both a phone call and an email from a customer service rep at AppliancePartsPros.com, asking whether the first bulb had perhaps not been received. They noticed I had ordered the same part twice within a short time, and wanted to be sure that (A) the first bulb had arrived in a timely fashion and in good condition, and (B)I had not simply made a duplicate order without meaning to. I am impressed with this level of personal attention and will buy from AppliancePartsPros.com again in the future.