How to Troubleshoot & Replace Ge AP2072547 / WR71X1936 Freezer Shelf

Replaced 2 wire shelves 

At first, I thought the ice maker had gone bad. But then realized the frig side was getting warmer, so it was something bigger than just the ice maker. After doing some searching, i found this video, which was incredibly helpful. https://www.youtube.com/watch?v=EF14XHW9jWw In particular, the tip about checking continuity through the two connectors. The results sent me directly to the freezer's Defrost Thermostat and the Defrost Heater. Both were dead; the defrost bar glass was totally black, from the coil having shorted. Took an hour with a hair dryer to get rid of the frost buildup. Let the unit sit for a day while waiting for the parts to arrive. Installed the thermostat and defrost heater in less than an hour. Because the defrost heater had shorted, I cut the female shielded connectors from the ends of the two wires, crimped on new ones, and connected. For the thermostat, I used simple butt splice connectors. 

I ordered the parts from you, and they popped right in! 

Got shelves :) I couldn't get the website to accept one of the shelves into the cart. I called Appliance Parts Pros and she was SUPER helpful and everything was taken care of. Thank You! 

Ordered the missing shelves and popped them in place. 

Nothing 

It was so easy to find the parts needed for an older model. Put in the model # and a diagram with reference to parts numbers. Parts were shipped quickly. 

We purchased a new home that has a nice so GE refrigerator but the side racks that hold the bins were ruined. I went onto AppliancePro's website and through their detailed diagrams determined what parts needed to be ordered. Within a few days the parts arrive and they worked perfectly. It is like having a new appliance. Thank you for great service and products. 

Ordered new parts and new filter. Watched the 'how to video' which was GREAT! Gathered tools and jumped in. Job went smoothly. 

I have purchased parts from Appliance Parts Pros before without any hassles so I used them again. It didn't take very long to find the correct shelf for our freezer so I placed an order online. I was amazed that it arrived the second morning after I placed the order. It was the correct part and added much needed storage space in our freezer. This is my second order with this company and I will definitely return to them the next time I need parts for my appliances.