I was convinced that the spider on the back of the tub was damaged. Watched the AppliancePartsPros.com video and decided to tackle it. Turns out that I had misdiagnosed the problem and it turned out to be that the shock absorbers were worn out. Replaced shock absorbers front and back. Reassembled the washer by watching the video and the repair was complete and the problem was solved. I've never attempted tasks like this, so it was more difficult but not impossible. It was very easy to return the wrong parts I ordered, went online and called to arrange shipping through them. (Highly recommended, much cheaper to ship) Parts were OEM and delivered within 2 days.