Amazing, that's all I can say. Initially, I wasn't in the mood of making the repair to the dryer, called
several APPLIANCE REPAIR places that I had found on line and with our present situation with the virus, I experienced a slow response. This is the second time I would have to repair the dryer for no heat. The first repair on a 2011 dryer cost me $325.00 in the second year of ownership. Figuring
that this repair would cost somewhere around the $400 range after being contacted, I explained that I would analyze the problem and get back with the results, Well, that didn't go over with the guy. His policy is to Diagnose the Problem, Order the Part, Make a Return Visit bringing the cost to
the previously stated amount. After going back and forth with attempts to make the arrangement, I decided to make the repair myself and went on line, clicked on Appliance PartsPros.com, went to the area of My Appliance, My Issue, saw that in addition to having the part, they offered a
VIDEO HOW TO MAKE THE CHANGE OF ELEMENT STEP BY STEP.. At 4:15 on Monday
June 1, 2020, I called. I asked several questions regarding the replacement element, got all the
Correct Answers and Ordered the Part. I had also found out that I had made purchases from them years before. I Charged the heating element on my card and anticipated the delivery by the end of the week, possibly the beginning of the next which would have been June 8, 2020.
The following day, Tuesday, June 2,2020, I checked tracking and found out that the part Had been Delivered and was ON MY FRONT STEPS. Later in the day, I had the part installed and have done several washes, TOTALLY, TOTALLY HAPPY WITH THE RESULTS. THE VIDEO,
THE AVAILABILITY OF THE PART, THE DELIVERY TIME, AND ESPECIALLY FOR THE INITIAL PLEASANT CONVERSATION I HAD WHEN I CALLED, I MADE THE RIGHT DECISION WITH APPLIANCE PARTS PROS.