I am not sure I fixed it yet. To get to the ice, remove the upper freezer drawer, then remove the lower drawer. This requires removing the door basket at the front of the lower drawer. To do this you must pull out the door basket and then remove the supports at the end of the basket that hold it. When I removed them, I did it wrong and broke out a piece of plastic in each. I ordered new supports. I found a YouTube on doing the job and followed it. The new supports clicked into place, and I reinstalled the basket. The damaged supports went to the plastic recycling bin. Elapsed time is about 10 minutes.