By watching some videos I determined that the most likely causes were bad drum support rollers. To be sure, I planned to order two drum support rollers and an idler pulley wheel. Using the exploded parts diagram on this website I easily determined the parts I needed, and I ordered extra hardware--such as support rollers, clips, and washers in case something else was worn or damaged during my repair attempt. I removed a rear access panel and replaced the idler pulley wheel. I then removed the from cover and drum and in a few minutes replaced the drum support rollers. I took photos at each step before removing screws, after removing screws to remember how parts were oriented. The entire job going slowly and carefully, taking pictures and vacuuming lint from inside the cabinet took just under two hours and that included a break to eat dinner!