Disconnected the power, then Opened up the kitchenAid pro HD motor assembly. Found the gear assembly , and removed it's housing. Disconnected the motor drive, and hand spun the gear assy. Found that the worm gear had worn down in one spot. Went to appliancepartspros.com on Tuesday, ordered new beveled and worm gears a gasket and new clips. Parts arrived on the same Thursday. My wife was amazed at the speed of the turn around. Thank you so much