How to Troubleshoot & Replace Whirlpool AP6013813 / WP9724509 Lid Bumper

Found AppliancePartsPros on-line. Sent us the manual, parts list, etc. via .pdf files. Our local guy did not. Had parts in stock, two day shipping, totally painless. The parts were approximately 1/2 the price the local guy wanted. OEM parts. Perfect fit on replacement. The Whirlpool is so well made, it was very easy to repair. It has several items, over the years, which failed. In all cases, repair was painless with a few common hand tools and a tad of patience. AppliancePartsPros had extremely great customer service and technical knowledge. Best prices. Very fast delivery, of the correct replacement parts. Have share their service(s) with a half dozen friends. Extremely fortunate find for us... Thanks you guys. Doing a load of laundry as we speak. Jim Billups Palomar Mountain California. 

I took the side screws out. Put the 2 new hinges in and slid the cover on and tightened the 4 screws and I was done 10 minutes later. 

Simply snapped the bumpers in place. Removed the old dial and pushed on the dial. Screwed the knob into place. Took all of three minutes 

I ordered new lid bumpers--watched the video on the site where I ordered it--and it was easy to pop out the broken piece and put in the new bumper. Also the replacement bumper came very quickly--it only took 1 and 1/2 days to get it. Thanks AppliancePartsPros. 

First of all, knowing what to call them is the key to your battle, and yes they are called bumpers. As far as the job, it was pry the old ones out and push the new ones in. Mine were a different kind but the new ones worked fine. A little expensive for what they are, but definitely necessary if you do not want your paint chipped from the top load lid dropping. 

The video associated with the part was easy to understand. The actual repair was easy - maybe 10 minutes. But getting the top casing of the washer fitted back over the base was a huge pain. That took 8 tries to finally get it locked in just right. The washer is 20+ years old though. The parts were all exactly correct and fit perfectly. Shipping time was excellent. Parts arrived in about 2 days with "standard" shipping. The washer works great now. This is the second major repair I've done using APP. The first was replacing the drain pump, which is still working fine after two years. 

Simple fix with new rubber piece ordered 

I replaced the long suspension spring at the rear of the assembly and drilled a new hole in the frame to hold the bottom end of the spring. I also replaced 2 of the three horizontal springs to control the sway in the tub. Installed new lid bumpers , hinges on the rear control panel and replaced a missing screw securing the top of the cabinet to the sides.