Turns out, on deep inspection, that someone in the past (we are second owners of home) did not realize the grill has two screws that need to come out for removal. so, apparently, they just broke it off to get inside. We dealt with this piece for a while, but looking at your site, I saw what was missing from my piece. Ordered new one, perfect fit. Everyone is happy!!! I would caution others, that some other sellers offer a piece for less. It will not fit properly!! Do your homework and be sure to get the correct part!!