How to Troubleshoot & Replace Whirlpool AP3096209 / 3360629 Washer Transmission

I watched the video on changing out the transmission and it was very well done. I ordered the transmission from AppliancePartsPros and it only took a day and a half to get here. I did the job and if you know how to use a ratchet and socket and a couple other common tools, anyone can do this job. Just follow the instructions and you can save hundreds of $. 

Replaced transmission (that was the problem) and clutch (if you're going to tear it down put in a new clutch - they're cheap). APPRO's video was a big help. Everything went as they showed except transmission does not just slide out. You have to work it in and out several times. Once it breaks free it will slip out. This was my first transmission. It was not nearly as hard as I had thought it would be. 

Took everything apart and found a bad spin gear in the gearcase, thanks to your instructional videos! Bought the replacement part, some cheap gear oil and permatex sealant from autozone, and had it fixed for under $100. It was not the easiest repair ever, due to having to clean the nasty gear oil with bits of plastic all throughout it from the bad spin gear. What took the longest was trying to find a part I dropped in my very unclean garage, that holds the gear in. But this fix was so much cheaper than buying another washer, and I learned a lot about direct drive washer transmissions, so I would do it again in a second. It probably could be done in less than 1 hour if you have everything you need ahead of time. 

Took washer apart to find a bad Neutral Drain Transmission. Ordered part from here and fixed with no problems. 

Replaced transmission. Instructional video gave step by step instructions. 

Went on appliance.com watched the how to vidio and found out just how easy it is to do the repair. I replaced the transmition and clutch,and it works like brand new. 

Hi, My name is John. I’m going to share with you my story about my Washer and Dryer. Back in 1980 I bought a Washer and Dryer series 80 Washing Machine from Sears. I’ve had my Washer and Dryer ever sense. Up until now all I had to fix on my Washer and Dryer is replace a water Pump on the Washing Machine and a Heating Element on the Dryer. This time I had a terrible noise going on in the Washing Machine. The Washing Machine is 40 years old this year. I decided to tear it down paying very careful attention to all detail. I never tore down my Washing Machine as far as the Transmission. As I was tearing down I couldn’t help but think that the end has finally come. I did it though, you wont believe the cleaning I had to do! You think a Washing Machine is clean? You better be sitting down because I had one inch of build up in the Barrel of the Machine. I took one week Power Washing and scrubbing to get it back to show condition. A friend of mine told me it was because of powered soap. Anyway, after two weeks, I finally was at the stage of final assembly. My Washing Machine is like brand new now and it’s 40 years old. You learn a lot about how to take care of your Appliances fixing them yourself. PS, I had a lot of trouble getting the big Nut off that holds the barrel in place. I smashed my thumb with a hammer, lol. 

I called your 800 number and explained the problem. I mentioned that it was also making a clicking sound as the motor ran. Based on reviews I thought it was the clutch as your website says that is the problem most of the time. This is a commercial machine. However, in taking it apart the clutch it looked fine. So the tech I spoke with and myself thought maybe the gear box was bad. So I ordered both. When they arrived I began installing. When I took the motor off the gear box I noticed that the plastic coupler that was on the motor side was broken. THIS was the problem. This part was never even mentioned when speaking with the tech on the phone. Since the new gear box had what looked like the exact same part on its shaft I figured I could use it instead of ordering a new coupling part (3 pieces) and waiting several more days. I again called the 800 number to confirm this and the tech I spoke with really did not know. I mentioned that i spent $194 on parts when the problem was a $17 part (plus shipping). The tech said I could return the other parts if I wanted. So on my on own judgement I took off the plastic piece on the old gear box and put it on the motor side. I did use the new gear box and clutch plate because like I said this is a commercial machine and the person I was doing the work for said to just put the new parts in and be done with it. So I did and everything works fine. 

I found that a fiber gear in the transmission (gearbox) had striped some of the teeth off. I had no idea where I would get parts as our place of business is 50 miles from the nearest town, and parts there are very limited. I found Appliance Parts Pros on the internet and when I entered the name and model # of the Roper washing machine it gave me a parts break down, and I was able to find the part I needed, get it ordered and shipped in time to fix the machine within 4 days. Had I looked on the internet and found AppliancePartsPros.com first, before taking the machine apart to determine the problem, it would have saved me hours of work, because they have a video to show you how to replace the part. 

Started by changing motor coupler...problem persisted...contacted ask a pro APP via online chat ..Chris recommended a transmission change...based on presenting problem....I ordered part...watched the how to video...received part in 1 and a half days...amazing customer service and just before Christmas too...I installed the new trany in about 45 minutes....with all the support and how to videos... almost anything is possible for a DIY operation...cost effective... great customer support...and the video was accurate and easy to follow...thanks for all your help...Happy Holidays....wallym19