I ran a diagnostic mode on device, in order to start diagnostic mode you had to press any 3 buttons in a row within a second. The buttons that where not working did not start diagnostic. When it did start the led test was first , the problem button led lights did not light. The keypad had failed
I ordered a replacement keypad, I had ordered a part years ago, appparts had my old address in there system, and sent my part to the wrong address....make sure you check the email they send to make sure they don't change your order to the wrong address