Ordered the part through Sears as it was a Kenmore frig - First, they sent the glass only; called to get the shelf (where do I put the glass in a missing shelf!!); then they sent me a "snack" drawer instead of the shelf!
Got AppliancePartsPros.com site from a neighbor - got online and ordered the part; it came a few days later and everything was correct!!
Returned all the wrong stuff back to Sears & they credited my account in full for everything including shipping.