We watched a youtube video, ordered the part from here which arrived by Fedex in less than a day from calling . My husband took the top off the washer, removed the bad part and replaced it with the new one.It works! No trips to the laundromat, What a great experience when something went wrong. No waiting for a repair person who might come and then have to order the part anyway. We are thrilled. We feel great about your company's speed and our ability to fix the problem.Wish everything could be this easy!