Christopher E Schenectady , NY April 15, 2016 Agitator just wore out two stage top stage would not rachet Orderd the parts through you guys ,by the way a lot cheaper than sears parts direct, I'm talking almost thirty dollars cheaper, and you guys have videos to go with. second time I have used you guys and I am just as happy as the first time. a drier timer that you guys sold me for 50.. yes 50 dollars less than the appliance repair store had right down the street from our house. parts came short time later, I think 2 days, same quality as the first order, awesome!!! switched out in 10 minutes, and back in business, quiet as a church mouse, working like a champ, thank you very much.... you are saved to favorites......... 8 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes