Anthony W Pompano Beach , FL February 29, 2016 The auger and the end piece expelling the ice was broken I ORDERED A COMPLETE TRAY WITH THE AUGER ASSEMBLY.. IT WAS DELIVERED THE NEXT DAY AND WITH NO EFFORT ,I SIMPLY REMOVED THE DAMAGED TRAY AND REPLSCED IT WITH THE NEW..FIXED Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes