You guys are lifesavers! Thanks to your video, and the link you provided, I was able to buy a replacement and get it the next day! And then I was able to do the repair in maybe half an hour! The only hold up was that I had to go to various places in the house to shut off water and power to be safe, and because I have granite countertops, so I had to figure out where the dishwasher was secured. But I replaced both friction pads, since I already had the dishwasher pulled out, and I had to assume they were the same age. The dishwasher door works so smoothly now, and i didn't screw up anything else in the process, so it runs just like it always has. Thank you so much!