Judith D Holbrook , NY July 21, 2018 Broken agitator Ordered the part over the phone to make sure I was ordering correct part, customer service gentlemen was great. I watched the video and did exactly what he did in 15 minutes i was doing laundry. Thank you if I ever need another part I'll use Appliance Pros. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes