Anthony B Fitzwilliam , NH February 08, 2015 Broken fins on the bottom of the agitator ( from the strings on hooded sweashirts getting caught) Ordered new agitator from appliance parts pros, It arrived in 2 days and was cake to install! The longest part of the project was getting the plastic cover that sits on the bolt to come off. I used vice grip pliers on the flange then turn clockwise then counter clockwise a few times then it came right out. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes