Lauren W Murrells Inlet , SC May 08, 2016 Broken tensioner on water dispenser Googled to find a video about fixing. Found AppliancePartsPros videos on other refrigerators and asked them if they had a video for the part I was needing. They knew exactly what I needed, sent me the part information and the diagram/picture so I could see what I was replacing and it was the perfect part. I then asked how to actually replace it and they responded very quickly and helped me. Wonderful service. 4 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes