Jeanne I Fishkill , NY September 20, 2015 New charcoal filter Charcoal filters are easy to replace so I don't have a story, however, I was blown away by having it delivered to my home in under 24 hours! That was the impressive part for me! Great job to all who were involved in getting this order expedited! Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes