Determined value to switch from Hot to Cold water was stuck/defective. After checking parts exploded view and parts list I determined I could repair my washer. Your repair video was excellent and really helped. I've been retired for five years but I use to be a Service Program Specialist for a High Tech company insuring full support of products for self service customers and our technicians worldwide. Your documentation (Exploded Parts List), videos and website are excellent for self service customers!!