John R Phelan , CA September 08, 2016 Appliance: Model SAMSUNG SIDE BY SIDE REFRIGERATOR / FREEZER. Defrost heater was not working allowed large amount of frost build up in the refrigerator the freezer quit working I watch the tutorial on line. Step by step procedures on how to fix it as well as what parts to order. 2 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes