Richard M Coppell , TX October 06, 2018 Appliance: KitchenAid Refrigerator KSRS25FTSS01 Kitchenaid Refrigerator Ksrs25ftss01: Not delivering ice down the chute, auger not working but it makes ice. How to replace Coupling. New auger motor, shaft, and washer fixed it for about $120 , repair people quoted $500 4 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes