The detergent lid peg had broken off so the spring was loose. I ordered a replacement lid but also ordered the cup latch and spring just in case. Glad I did because the old spring was bent and despite my efforts, couldn't be bent back into a shape where it wouldn't block the sliding of the lid. Once I replaced the lid and spring, the dispenser functions perfectly. The repair took about 20 minutes. Thanks for the great instructional videos! They gave me the confidence that I could do the repair myself.