I watched an online video that suggested the modeling inside the door, that held the switch to activate the ice delivery system, was broken. I checked and this was indeed the issue (when I pressed the switch with my finger it worked). I popped out the old modeling which was just held by retaining tabs and found a number on it. An online search found the part at appliancepartspros.com so I ordered it. There was a brief mix-up with the order that delayed shipping by one day but it is times like these that a company is truly tested. appliancepartspros.com proactively sent me an email letting me know about the mix-up, waived the shipping charges, sent the part overnight and offered me a discount on a future order. Wow! They passed the test!
The new part arrived and I had it installed in less than 10 minutes (and I am an IT guy by trade not an appliance repair man).