I watched the repair video on your website to be sure it was something I could do, then I ordered the part. Then I played the video again on my iPad while I replaced the part, so that I could follow step by step and pause it as needed.
I also want to take this opportunity to tell you how much I love your website. It's so easy to find the part I need and feel confident that it's the right part. And the instructional videos are fantastic. I really appreciate that you include those--they are real confidence boosters and make the whole process simple. Thank you!!