I watched the video from the website to determine if I correctly identified what the problem was. I ordered the part on Sunday from the website and received it on Tuesday. Using the video as a guide I completed the replacement of the pump and had the washer running again in less than an hour. The videos on the website are extremely helpful and accurate. I was able to avoid a service call and saved some money in the process. I found that the prices for the replacement parts on this site where actually cheaper than going to my local shop. I would definitely use this website (appliancepartspros.com ) again for future repairs