I don't know how common this problem is with the Duet washer but the pumps only seem to last 3-4 years. I bought this appliance new in 2007. Replaced the drain pump in 2010, 2013 and again in 2017. The latest pump design is significantly easier to remove & clean the strainer for the drain pump. Other than the recurrence of pump failure the procedure to replace is as easy as the video shows.e