I watched a bunch of videos trying to diagnose the problem. Figured it out and searched for the part. Found this website which had the part in stock. Amazingly enough they had a video on how to change this drain pump out! Plus how to put the machine all back together without having to watch the video in reverse. That was so helpful! It was so easy and saved us a lot of money by doing it myself. I would highly recommend this site for any products and videos.