After watching some videos, including the ones on AppliancePartsPros.com, I determined that the springs on the washer were the issue with the drum being loose. I ordered replacement springs and they arrived in about a day they were easy to install took about 20 minutes and then the washer was up and running again! I didn't need any special tools, just a screwdriver, and pliers. A locking wrench would have been helpful for removing and replacing the springs but the pliers worked fine.