Joanne I Pasadena , CA November 04, 2015 Appliance: Model OVER 20 YEARS OLD Electric oven needed a part didn't know what it was called I searched the Internet for electric oven parts. Found a picture but it didn't like my model #. An instant chat came up which I have never used befire. They stated they would contact their research dept and call me. They reply called Mr back! Ordered the part right then and there and the part was in my hands 2 days later. I was thrilled Do-It-Yourself Rating: Repair Time Estimate: 2+ hours