The first thing l did was try draining the pump clear clean out area, but made sure to turn machine off! I had to then drain that particular cycle it was in and that was roughly 7-8gallons of water dumped into a oven shallow pan that l kept dumping out into a 5gallon bucket till it filled 3/4 of the way(probably would have been faster to use a 5gallon shopvac). Also make sure to have a few towels on the floor to soak up the drips. I did make sure to shut off the cold and hot water valves and unscrew the hoses off with the drain hose out of the pipe. Also make sure you can open the washer door to take out the clothes too! If that door is still locked you will have to open up the bottom access panel if not already done so with a 1/4” spin tight socket/ratchet if it’s low on the floor. To unlock the door on the right side under the handle is a plastic latch you can pull down gently and it will unlatch with a click! Probably after that you might want to pull the washer out if the outlet is behind the machine to disconnect for safety. All the paperwork for the washer should be taped to the bottom panel that would help with all the diagnostic codes and procedures too! I determined that the pump was faulty because l cleared that strainer and ran the diagnostic and the same code came up again mid way into the diagnostic test! I ordered the pump for my particular Kenmore/Whirlpool washing machine on a Monday and by Wednesday it was here! I basically vacuum everything out in the machine while it was open before I waited for the part to come in .