Edward S Knoxville , TN June 12, 2015 Appliance: Model GSH25JFBB Freezer was cold but refrigerator was warm By using the diagnostics on your site I discovered that my my heating element in the freezer for defrosting was shorted out. I ordered a new element and a new defroster thermostat from your site and my unit works fine now. 3 People found this story helpful Do-It-Yourself Rating: Repair Time Estimate: 30-60 minutes