J H Suwanee , GA June 17, 2021 Appliance: Model LG FREEZER Freezer seal Ordered a new seal and I was shipped the wrong gasket. I called and reported the problem. Customer service was courteous and helpful. I was shipped the correct gasket at no cost to me. I would use the company again. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes