I went on YouTube and posed the problem. Up popped Appliance Parts Pros answer. So I clicked on that information and there were a couple of troubleshooting ideas. Not only did it answer my question, but also the part was listed and the price. Included in the answer was also a short video on how to make the repair, the time required and what tools would be needed. The price was actually a little higher than another appliance parts place, but I decided that this service went above and beyond my expectations. So I ordered the part and the tracking also had the repair video attached so I wouldn't have to search again. The part arrived in about four days, I followed the instructions to install the new part and it solved the problem. I would definitely use Appliance Parts Pros again. Great experience.