We removed the front panel of the machine and saw that the drive belt had broken. We ordered a new belt from AppliancePartsPros.com along with the belt installation tool. Our order shipped out the same day and arrived two days later. Very quick turn around! After watching the video provided on the website for repairing a broken drive belt, my husband had the machine back up and running in about 15 -20 minutes. Couldn't have been more pleased with this website!