My husband kept saying we need to call someone to fix it. I decided to do a little research and see if there were any diy videos. So I did a general search of the brand of fridge. Your website popped up. I found the drawing of the general area where the dispenser is. I clicked on switch and saw it had a video. I was amazed at how informative it was. The plastic ice funnel was broken too, so I clicked on it and the plastic bracket, just in case. I ordered them on a Saturday, got them on Tuesday. I got back on the website on my laptop, set it beside me at the fridge and started in. Wow! In 20 minutes, I had everything replaced and back together. I flipped the breaker back on, cleaned out the ice reservoir and touch the handle. It worked! I put this website on my favorites list so I can have it at my finger tips anytime I need it. No more needing to "call the man"