Kirk L Fairfield , PA July 04, 2015 The heat from the heater coil probably made the plastic brittle then take a loader that aims the heavy handle of forks and throws like a dart the bottom was falling out Pure simple replacement. Pull out the old empty the silverware and put in the new. Note that this does NOT come with the knife holder that flips up and down over the center sections of the basket. Do-It-Yourself Rating: Repair Time Estimate: Less than 15 minutes