Mark A San Antonio , TX January 06, 2021 Appliance: Model SAMSUNG REFRIGERATOR: MODEL RF28HMEDBSR/AA Ice dam made bucket hard to pull out cracked the bucket. Ordered a new ice bucket. There was confusion about which to buy and the fact I had to replace a magnetic latch. Online chat helped me through the process. The bucket and latch repaired and all is good. Online chat is really helpful and polite. Do-It-Yourself Rating: Repair Time Estimate: 15-30 minutes