On your chat box with Kelsey, I decided it was probably the valve and so ordered a water valve. It came next day! Before trying to install it, I wanted to confirm whether it was the valve or the icemaker, so I chatted again with Kelsey who gave me a useful test (manually pour water into the icemaker) that confirmed the icemaker was functional. So I thought it surely is the valve, so I removed the old valve according to the very helpful video on your website. When I opened the box with the new valve there was a very detailed instruction sheet on how to test the old valve to be sure it was defective before installing the new valve. I tested the old valve using that method and the old valve was fully functional! Now I was confused. The valve worked. The icemaker made ice. Perhaps the icemaker electronics was not sending power to the valve even if it could make ice? Then on a whim, I blew into the water tube from the valve to the icemaker. It was clogged! I pulled out the section going through the reefer wall and found it clogged with ice! Why that tube froze up, I can't imagine. I cleared the tube and reassembled everything. The refrigerator made a whole bin of ice last night! The "Diagnostic Procedure for Triple and Quadruple Water Valve" that came with the part was the key that saved me from a $110 service call. My only cost is return postage. My one suggestion is to include that diagnostic procedure on your website! In any case, I will likely come to Appliance Parts Pros when I need help on an appliance.