I held the reset button to watch the ice tray to get an idea of what was going on and when the ice tray dumped 2 ice cubes would not fal out of the tray causing water to over fill the tray when water poured into it. Did a little research and found it could be a cracked ice cube tray which it was, the crack was very small also. I watched a YouTube video on how to get the ice tray maker apart. It is very easy but definitely reccamend watching it. The only tool truly needed is a Phillips screwdriver. My ice making is now working perfectly fine and it only cost 12 dollars with shipping .