At first I removed the ice-maker to see if there was any physical damage such as cracks. I found nothing that an untrained eye could find. I Googled the problem and couldn't find anything definitive. I emailed the problem to an on-line appliance place I've done business with in the past and nobody got back to me. Then I found Appliance Parts Pros and explained the problem. I received advise from Elizabeth. That didn't work out and I emailed her back giving her more details. She gave me more valuable feedback. With that feedback I purchased the part from Appliance Parts Pros knowing full well that the part cost a bit more than their competitors. The part came in two days and I installed the part on 09/30/18 using their YouTube video and now my ice maker is working as it should. Their knowledge and their help has tremendous value. I know now that I can count on and trust Appliance Parts Pros in the future.