I was able to diagnose the problem with the help of Sharon R. She also helped me order the proper part that I needed. I then watched the video to show me the proper way to install it. Sharon R also was very helpful in the return of the icemaker that I did not need in the first place.I will recommend Appliance Pro, and will hope that they would get the same professional and courteous help that I got with Sharon R. Thank You Sharon!